Lysflo

Support

Stuck on something, or found a bug? Email us at admin@alanview.com. Tell us what phone you're using and what happened, and we'll get back to you.

Common questions

How do I invite someone to my household?

Tap your picture at the top of the list and go to Invite somebody. Choose Code for a shopper or Code for an editor, then share the code or let them scan it from your screen. A code works for 7 days, and making a new one turns off the old one.

How do I join a household?

When you sign up, choose Join a household and type the code you were given, or tap Scan their QR code. Already have an account? Tap your picture and use Join another household. Your own list isn't merged into theirs, and you can go back to it from your account.

Why isn't my list in aisle order?

Pick a store first: tap its card at the top of the list. Items sort into that store's aisle order. An item without an aisle yet sits after the others. Tap its pin button to say where it is, and Lysflo remembers it for next time.

How do I change the order of the aisles?

Open Manage Stores, tap the store, and hold an aisle to drag it, or use the arrows. Your list follows the new order straight away. Only the owner and store editors can change stores.

What can shoppers, store editors and owners do?

A shopper adds to the list and ticks things off. A store editor can also set up stores and their aisles. The owner can do all of that, and decides who joins and who stays.

Does Lysflo work without signal?

Yes. The list is kept on your phone, so you can add and tick off items with no connection. Your changes reach everyone else once you're back online.

How do I leave a household?

Tap your picture and choose Leave this household. You go back to a household of your own. The owner can't leave their own household, but can remove other members.

I've forgotten my password.

Lysflo can't send password reset emails yet. Email us from the address on your account and we'll help you get back in.

How do I delete my account?

Tap your picture, scroll to Privacy and tap Delete account. Can't get into the app? See deleting your account without the app.